Holland Difference

Holland Difference

Holland Difference

Quality Management

Advances in technology have permitted us to form a better streamlined way of processing information. E-mail has been a powerful tool for our customers to communicate with us. We handle concerns and complaints in a quick and effective manner. We understand the value of our customer’s time and our goal is to not have our customer’s spending their time telling us what we are not doing for them. We take a proactive stance on quality because we are confident that this is an area that we can stand out from our competitors.

  • Managerial walkthroughs
  • Regularly scheduled inspections, including the use of CleanTelligent™
  • Follow-up
  • Documentation
  • Follow-through

We currently use CleanTelligent™ inspection software along with a PDA, to perform inspections in many of our clients’ buildings. This system is entirely comprehensive. It allows the user the flexibility to perform a standard or customized inspection of all or specific areas of a building. All completed inspections are either downloaded via a hot sync to a computer or automatically through a wireless connection. The history of these inspections can be output in various types of reports to give better clarity of possible repetitive cleaning issues or concerns. Furthermore, the program may be used to perform safety audit reviews with employees or preventative maintenance audits on equipment.

Holland Difference page

Mission Statement

"To use innovation, teamwork, and perseverance to provide the best customer experience, without compromising our values, families, and a reasonable long term profit."

Organizational Values

  • Integrity/Honesty
  • Service
  • Cooperation
  • Empowerment
  • Attitude

Certification & Training

We invest a significant amount of time and money into educating our management team on new and innovative ways to improve service to our clients. As members of the Building Service Contractors Association International (BSCAI) we regularly attend the educational and trade shows around the country to stay current on laws and issues affecting our industry.

The BSCAI Certification Program allows for all levels of management to test their abilities. Those who have been in the industry long enough recognize that the highest level of certification is that of CBSE (Certified Building Service Executive). Those who pass the intensive one day examination are given this designation.

Kirk VanderVlucht carries the CSBE designation. He is the only person with the designation in the NW Ohio area.